Refund and privacy policy

Refund policy1. Any cancellations to the order shall be made before 48 hours of the actual time of delivery to claim refund of the paid amount. No refund shall be made once the 48hr delivery window starts. In case of Courier Products cancellation is not possible if the product is dispatched and Personalised Products once placed can not be cancelled.2. Cancellation of order shall be made with mail with Subject: " Cancellation Request" and sent to welcomeflorist@gmail.com Mail shall contain following details:-a. Order ID:b. Cancellation Reason:c. Refund Account Details:3. Cancellation shall be initiated after formal order cancellation request is received at welcomeflorist@gmail.com 4. Refund shall be made under following conditions:Tracking your OrderTracking has never been so easy. Just share your unique order number to welcomeflorist@gmail.comMoney Back Guarantee If any order not delivered any reason by our side, then money will refund with 14 business working daysPrivacy Policy Allahabad0Change2. The information welcome Florist collects is for following reasons:a) Delivering of order.b) Authenticating the user details.c) For Promotion of welcome florist d) For Intimating about Offers/Discounts.3. The information that we collect is mainly:a) Nameb) Addressc) Phone numberd) Email addresse) Payment detailsf) Ageg) Sex4. When placing an order, information you provide will be shared with our banking services and distribution providers to ensure your order can be successfully processed and delivered. We will only share relevant information with these parties; all such providers are under obligation to ensure your information is kept private.5. FlowerAura will not email you in the future unless you have given us your consent (unless it is to confirm orders or delivery or Feedback)6. No sensitive information about the users will be demanded.7. For each new visitor to the website we automatically log certain information about how you are using our website. If your computer browser is set up to accept them, we use a feature known as a "cookie" which contains information that is stored on your computer hard drive for record keeping purposes. Cookies allow us to make our website more useful based on stored information about your preferences when you visit our website. If you do not wish for information to be recorded in this way, you are able to configure your browser to refuse cookies or to notify you when you have received one.8. The Customer's consent for sharing of information with its distributors and Banking firms is taken as implicit.9. welcomeflorist may amend its policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.10. If you have any questions/comments about our privacy, please email us at welcomeflorist@gmail.com