Shipping & Returns
Shipping & Delivery
0ChangeWelcome Florist- Terms And Conditions:2. Delivery Timings:For all same day orders, orders have to be made before 5 pm on the same day. All orders made after this shall be considered for delivery latest by the next day.We do not guarantee any timed delivery, our regular delivery timings are between 9:00 am to 9:00 pm. Clients can request specific timings in the Special Instructions section of payment form, we will try our best to honour the client's request but cannot commit 100% efficiency in the timing of delivery.Delivery timings if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush hour days like Valentine's Day, Mothers Day, Rakhi, New year Eve etc, the order cancelation would not be possible in such circumstancesFor Valentine Midnight delivery, delivery will be done between 10 PM to 01 AM3. Discounts:All the discounts are decided by FlowerAura team and none of the Discount and offers can be clubbed together.4. Address Change:Any changes to the recipient address would be entertained free of cost if they are requested before 48hrs of the actual delivery. Changes after that will not be entertained and order would not be canceled.Change of address would not be possible for products from the gift section after dispatch.5. Order Change:Any changes to the order would be entertained with monetary adjustments if requested before 48hrs of the actual delivery. Changes after that will not be entertained and order would not be canceled. Cancellation charges of 5% are applicable on all cancellation requests6. Delivery Product:The flower arrangements cannot be guaranteed to be exact replicas of the ones shown on site because of different vendors & different season constraints. Although the quantity of product will be the same if there have to be substitutions because of non availability of products these substitutions will be of equal or higher quality. Change of color of flowers due to non availability shall also considered under this condition. Also, the icing and design of the cake may vary from the image depending upon local availability.7. Damaged deliveries:We will cater to any reports of damaged products/ flowers on the same day of delivery only i.e within 24 hours of delivery. The problem report must be supported with substantial proofs of the damage made to the product.8. Rules for delivery:a) Delivery will be made as per the delivery instructions. e.g. if delivery instructions state that the product must be delivered to the recipient only, it will not be given to any one else and shall be considered delivered if recipient is not available. If recipient doesn't accept the delivery, we shall consider the order to be delivered.b) Flower Aura will be able to attempt delivery of your gifts only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:1. Wrong shipping/delivery address.2. Recipient not available.3. Premises locked.4. Wrong landlines / Mobile number or Extension number which may render us unable to reach the recipient for the delivery.5. Recipient refusing to accept the delivery.6. Delivered the product at the Gate/ Reception/ Neighbor.
Return Policy
1. Any cancellations to the order shall be made before 48 hours of the actual time of delivery to claim refund of the paid amount. No refund shall be made once the 48hr delivery window starts. In case of Courier Products cancellation is not possible if the product is dispatched and Personalised Products once placed can not be cancelled.2. Cancellation of order shall be made with mail with Subject: " Cancellation Request" and sent to welcomeflorist@gmail.com Mail shall contain following details:-a. Order ID:b. Cancellation Reason:c. Refund Account Details:3. Cancellation shall be initiated after formal order cancellation request is received at welcomeflorist@gmail.com 4. Refund shall be made under following conditions:
Tracking your Order
Tracking has never been so easy. Just share your unique order number to welcomeflorist@gmail.com
Money Back Guarantee
If any order not delivered any reason by our side, then money will refund with 14 business working days
Privacy Policy
Allahabad0Change2. The information welcome Florist collects is for following reasons:a) Delivering of order.b) Authenticating the user details.c) For Promotion of welcome florist d) For Intimating about Offers/Discounts.3. The information that we collect is mainly:a) Nameb) Addressc) Phone numberd) Email addresse) Payment detailsf) Ageg) Sex4. When placing an order, information you provide will be shared with our banking services and distribution providers to ensure your order can be successfully processed and delivered. We will only share relevant information with these parties; all such providers are under obligation to ensure your information is kept private.5. FlowerAura will not email you in the future unless you have given us your consent (unless it is to confirm orders or delivery or Feedback)6. No sensitive information about the users will be demanded.7. For each new visitor to the website we automatically log certain information about how you are using our website. If your computer browser is set up to accept them, we use a feature known as a "cookie" which contains information that is stored on your computer hard drive for record keeping purposes. Cookies allow us to make our website more useful based on stored information about your preferences when you visit our website. If you do not wish for information to be recorded in this way, you are able to configure your browser to refuse cookies or to notify you when you have received one.8. The Customer's consent for sharing of information with its distributors and Banking firms is taken as implicit.9. FlowerAura may amend its policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.10. If you have any questions/comments about our privacy, please email us at welcomeflorist@gmail.com